To ensure the longevity and vibrancy of your Cielo Denim product please follow these care instructions:

• Turn Inside Out: Always turn your jeans inside out before washing to protect the color and fabric from friction and fading.

• Cold Water Only: Use cold water to wash your jeans. Hot water can cause the color to fade faster. So wash separately in cold water

• Gentle Detergent: Choose a mild detergent that is specifically designed for colored fabrics. Avoid using bleach or strong detergents that may strip the color.

• Air Dry: After washing, air dry your jeans (keep them turned inside out) by hanging them or laying them flat. Avoid direct sunlight, which can fade the color.

• You can also get them professionally washed at a trusted dry cleaner. But by following those washing instructions, nothing will affect your jeans even the slightest bitt

Request an exchange or return

Return & Exchange Policy 
To Change or Return Your Order, Click here: cielo.e-stebdal.com/returns

Exchange Policy

• Exchanges can be processed within 3 days from receiving your order.
  

• Each order is eligible for up to two exchange requests.

• Items must be in original condition: unworn, unwashed, unused, and with all tags attached. Items missing tags will not be accepted.

• If an exchange is cancelled (e.g., due to rescheduling or later refusal), the request is voided and cannot be renewed.

• Exchange fees apply and may differ from the original delivery fees.

• International orders (outside Egypt) are not eligible for exchanges.

2. Return & Refund Policy

• Returns can be processed within 7 days from receiving your order.

• Items must be in original condition: unworn, unwashed, unused, and with all tags attached. Items missing tags will not be accepted.

• All returned items will be inspected upon receipt to determine refund eligibility.

• Cash refunds are not available. Refunds will be processed via Instapay, bank transfer or digital wallet — after deducting applicable return fees (which differ from delivery fees).

• Items bought on sale, under discount, or items that are already out of stock are eligible only for refunds in store credit

• Refunds are processed within 7-15 working days after the item is picked up.

• International orders (outside Egypt): once shipped, they cannot be cancelled or refunded.

3. Contact

If you have any questions or need assistance, please reach out to us at help@cielodenim.com.
Thank you for choosing Cielo Denim.