RETURN AND EXCHANGE POLICY
Exchange Policy
- Notify us of your exchange request via email at help@cielodenim.com on the same day of delivery, late requests cannot be processed.
- Exchanges can be only processed through email
Each order is limited to two requests only - Items must be in original condition: unworn, unwashed, unused, with all tags attached. Items missing tags will not be accepted.
- Cancelled exchanges due to rescheduling or cancellations will void your request, and it cannot be renewed.
- Exchange fees apply, and may differ from delivery fees.
- International orders (outside Egypt) are not eligible for exchanges.
Return Policy
- Notify us of your return request via email at help@cielodenim.com on the same day of delivery, late requests cannot be processed.
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Returns can be only processed through email - Items must be in original condition: unworn, unwashed, unused, with all tags attached. Items missing tags will not be accepted.
- Items will be inspected upon return to determine eligibility for a refund.
- Cash refunds are not available. Refunds are processed via Instapay, bank transfer, or digital wallets after deducting return fees, which differ from delivery fees.
- Cancelled returns will void your request, and it cannot be renewed.
- Items on sale, discount, or out of stock are not eligible for refunds under any circumstances.
- Refunds take 7–15 working days to process after the item is picked up.
- International orders (outside Egypt) are not eligible for returns.
For any inquiries, feel free to contact us at help@cielodenim.com. Thank you for shopping with us!