RETURN AND EXCHANGE POLICY

Exchange Policy

• Notify us of your exchange request via email at help@cielodenim.com on the same day of delivery, late requests cannot be processed.
• Exchanges can be only processed through email
  Each order is limited to two requests only
• Items must be in original condition: unworn, unwashed, unused, with all tags attached. Items missing tags will not be accepted.
• Cancelled exchanges due to rescheduling or cancellations will void your request, and it cannot be renewed.
• Exchange fees apply, and may differ from delivery fees.
• International orders are not eligible for exchanges.

Return Policy

• Notify us of your return request via email at help@cielodenim.com on the same day of delivery, late requests cannot be processed.
• Returns can be only processed through email
• Items must be in original condition: unworn, unwashed, unused, with all tags attached. Items missing tags will not be accepted.
• Items will be inspected upon return to determine eligibility for a refund.
• Cash refunds are not available. Refunds are processed via Instapay, bank transfer, or digital wallets after deducting return fees, which differ from delivery fees.
• Cancelled returns will void your request, and it cannot be renewed.
• Items on sale, discount, or out of stock are not eligible for refunds under any circumstances.
• Refunds take 7–15 working days to process after the item is picked up.
• International orders are not eligible for returns.

For any inquiries, feel free to contact us at help@cielodenim.com. Thank you for shopping with us!